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入 住
F: Frontdesk（前台） G: Guest（顾客）
F: Welcome to the Beachside Inn. How may I help you?
欢迎来到海边酒店。能为您做点什么吗？
G: I’d like a room, please.
我要住店。
F: Would you prefer a single or a double?
你是要单人间还是双人间呢？
G: A double, please. How much is that?
双人间，价格是多少？
F: It’s $145.00 a night. How many nights will you be staying?
145美元每晚，你要住几晚呢？
G: Just tonight.
就今晚。
F: OK. One night comes to $145.00 plus tax. May I have your name please?
一晚含税总共145美元。您的名字是？
G: It’s Davies. Robertson Davies.
我是达维斯。
F: And how do you spell that, sir?
怎么拼写呢？
G: It’s D-A-V-I-E-S.
是D-A-V-I-E-S。
F: So that’s D-A-V-I-E-S. How would you like to pay for the room?
好的，你想要如何付款？
G: Do you take VISA?
能用VISA卡吗？
F: Yes, we do. We take VISA,Mastercard, and American Express.
可以，我们接受VISA卡，万事达卡，美国运通。
G: Great. I’ll pay with VISA then.What time is checkout?
我用VISA付款，退房时间是？
F: Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
10点退房。您的房间号是505。您还有其他疑问吗？
G: And is there a restaurant?
有餐厅吗？
F: There are restaurants on the 3rd floor and there’s a café next to the lobby.
3楼有餐厅，有一个咖啡厅在大厅旁边。
G: Is there a pool here?
有游泳池吗？
F: Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
有的，在2楼。但是需要自己带毛巾。
G: Great. What time does the restaurant close?
餐厅什么时候关门呢？
F: They both close at 10:00 P.M.
餐厅和游泳池都是10点。
G: 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M?
好的，6：30能够叫醒我吗？
F: Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
没问题，叫醒服务6:30，希望您住的愉快！
点 餐
W: Waiter（服务员） G: Guest（顾客）
W: Good evening,madam and sir.Do you have a reservation?
晚上好，先生女士，请问你有预订吗？
G: Yes,I’m Mr.Johnson.
我是Johnson.
W: This way, please, Mr.Johnson. Here is your table. Is this all right?
这边请，Johnson.先生。这是你的座位，可以吗？
G: Thank you.It’s nice,indeed.
谢谢，非常好。
W: My pleasure.Here’s the menu.(After a while)Are you ready to order now，madam and sir?
不客气，这是菜单。（一会儿后）你们准备点菜了吗，先生女士？
G: No,we are still looking at the menu.You see,this is our first trip to China.Will you recommend us some Chinese dishes?
还没，我们还在看菜单呢。你看，这是我们第一次来中国，你可以给我们推荐一些中国菜吗？
W: How much would you spend?
你大概消费多少钱呢？
G: I don’t care about money.I’d like to have some good dishes of Chinese characteristics.
钱不是问题，我想要一些好的有中国特色的菜。
W: Yes,sir.Let me introduce you to some specials.
好的，先生。让我向您介绍一些特色菜。
客房服务
R：Room Attendant G：Guest
R: This is housekeeping, can I help you?
这是客房服务中心，有什么可以帮到您吗？
G: I forgot my adapter. Can I borrow one?
我忘了带转换插头，能借一个吗？
R: Yes, we can lend you a travel adapter. There is a deposit of 5 Euro.
没问题，我们可以借一个给您，不过您要付五欧元的押金。
G: That’s fine. Also, may I have extra towels?
可以。我可以多要几条毛巾吗？
R: Of course.How many would you need?
当然可以，要几条呢？
G: Two bath towels please. Thank you.
两条浴巾。谢谢。
洗衣房
A：Room Attendant（客房服务） B：Guest（顾客）
A: Excuse me．Do you have any laundry? The laundry man is here to collect it．
打扰一下，您有需要洗的衣物吗？洗衣房服务员员来收衣物了。
G: No，not now，thank you．
现在还不需要，谢谢你.
A: If you have any，please just leave it in the laundry bag behind the bathroom door．The laundry man comes over to collect it every morning．
如果您有需要洗的衣物，请把它们放在浴室后面的洗衣袋了。洗衣房的工作人员每天早上会来取走。
G: Thank you.
谢谢你。
A: Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
请您告诉我们，或者在洗衣单上标明是否您的衣物需要熨烫、水洗、干洗或者缝补并且说明您什么时候要取回这些衣物。
G: I see．What if there is any laundry damage？I wonder if your hotel has a policy on dealing with it．
好的，我明白了。如果衣物损坏怎么办呢？我想知道您们酒店会怎么处理这个问题。
A: In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．
如果是这样，酒店让人会赔偿。赔偿不会超过所洗衣物的十倍。
G: That sounds quite reasonable．I hope there's no damage at all．
那听起来非常合理。我希望衣物不会出现损坏。
A: Don't worry，Ma'am．The Laundry Department has wide experience in their work．
不要担心，女士。我们洗衣房工作经验很丰富的。
G: All right．Thank you for your information．
那好吧，谢谢你的提醒。
A: Not at all．
不用谢。
退 房
F: Frontdesk（前台） G: Guest（顾客）
F: Good afternoon. How may I help you?
下午好，请问有什么可以帮到您？
G: Can you check me out please?
可以帮我退房吗？
F: Sure. What’s your room number and name please?
好的，请问您怎么称呼，您的房间号是多少？
G: My room number is 305 and name is Smith.
我的房间号是305，我叫史密斯
F: Wait a moment please. Here is your bill. Please check it to see if the account is correct.
请您稍等。这是您的账单，请看看是否正确。
G: The total cost is 330. What’s extra 20 dollars for?
一共消费了330，这多出来的20是怎么回事？
F: That’s for the international phone call you made in the room.
这是您在房间内拨打国际长途的费用。
G: Can I pay with a credit card?
我可以用信用卡支付吗？
F: Of course, you can. May I have your passport, please?
当然，请您给我下您的护照。
G: Here you are.
给你。
F: Here is your receipt. Thank you. Have a nice day.
这是您的收据，谢谢您，祝您有愉快的一天
G: Thank you, you too, bye.
谢谢，你也是，再见。
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